Privacy and Cookie Policy 

Who we are

We are Friends of St Ruan and St Grade Historic Church Buildings.

Registered Charity No. 1164632

You can find out how to contact us on our “Contact Us”page.

Your Privacy

In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number.

We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation (GDPR).

This document tells you:

  • what personal information we collect;
  • why we collect this information;
  • how we will use it;
  • how long we will keep it;
  • who else will see it;
  • how you can contact us;
  • your rights in relation to the personal information that we hold, including your rights to change, delete and see your information.

When using our website we will also place cookies on your device – please see our Cookies section of this page for more information about the cookies we use and how you can change your cookie settings.

What information do we collect?

We collect the following types of information:

(a) Information we collect when you register with us

When you register with us, we will ask you for a number of pieces of information including:

  • your name;
  • your postal address;
  • your email address;
  • your telephone number;
  • a password – please keep this safe;
  • whether you would like to receive information from us via email, SMS text, post or telephone;
  • if you are placing an order, we will also ask for your payment card number, expiry date and CVV number.

(b) Information we collect about how you use our website and apps

When you shop with us, browse our websites or other organisations’ websites where our adverts are shown, or use our apps, we will collect:

  • information about any devices you have used (including the manufacturer, model and operating system, IP address, browser type and mobile device identifiers);
  • cookies and information about your online browsing and purchasing behaviour and history on our websites and apps, your location, your product selection, and information about when you click on one of our adverts (including those shown on other organisations’ websites);
  • information when you write a review or ask a question or provide an answer via our Q&A section;
  • details of your purchases with or through us;
  • photos and videos you have uploaded on our web and mobile platforms and applications;
  • information about your preferences in connection with our website and App, for the purposes of enhancing and personalising your experience;
  • CCTV footage when you visit our premises; and
  • information when you “share this” product review via Facebook, Twitter, GooglePlus, LinkedIn, Instagram, Pinterest, Reddit and other social media channels.

If you register an account with us, we may be able to link the information collected from you before registration and apply it to your registered account or future information that we collect after you have registered.

Why do we ask for this information?

When you place an order online, through our App, or through our contact centre, we need your contact and payment information to enable us to take payment and fulfil your order. We also request your contact information and need your payment information when you shop offline with us through our trade counters. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices.

You may also provide us with personal information via our forums, product questions and reviews, survey responses or competition entries.

We will ask for or collect your information when you use our trade counters or our customer support services, including telephone support and instant messaging.

You do not have to give us permission in order to use our website. You may also choose not to share your location with us by changing your device settings.

We ask for your permission to send you marketing and promotional material using your address, telephone number, email address and SMS, so that we can send you free gifts, discount vouchers, invitations to events, special offers, market research, and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time by:

Even if you choose not to receive this marketing information, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase.

How do we use your personal information

We have set out below the purposes for which we use your personal information. We are also required by law to state a “legal basis for processing”, i.e. to tell you on what grounds we are allowed to use your information, and this is also set out below. The legal basis for each purpose is that we have your consent for the use of your personal information, or that we need to use your personal information in order to perform a contract with you, or that the use of your personal information is necessary for our legitimate interests (in which case we will explain what those interests are).

  • Notify you about changes to our services and to otherwise communicate with you. For example, we will use your contact details in order to respond to any queries that you submit to us;
  • Send you information about products and services, including exclusive offers, vouchers, free gifts, deals, and information about products and events;
  • Review your past purchases and viewing history on our website to provide you with special offers or to tailor your experience online;
  • Carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity;
  • Address any claims made against us
  • Our websites and apps are not intended for children and we do not knowingly collect data relating to children.

 

How long do we keep your personal information?

We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

Who do we share your personal information with?

We may use the personal information to improve our websites and other digital services and for analysis purposes.

Links to external sites

We may provide links to other websites. Your use of those websites is subject to the terms of use and policies available on those websites.

From time to time we may also establish relationships with third parties that will enable you to access the websites or applications (such as video players) of such third parties directly from our own websites or applications. Each third party operates its own policy regarding the processing of personal information and the use of cookies on its website(s) or through its applications and you are advised to read the third party’s privacy policy and cookies policy.

Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party’s use of your data (including your personal information).

Where will your personal information be processed?

We are a small charity and your personal information is processed locally by our committee members. 

Your rights

You have the right to ask us to:

  • Confirm what personal information we hold about you and provide you with a copy of that data;
  • Correct any personal information that is inaccurate;
  • Remove your personal information where there is no good reason for us to continue to hold that data;
  • Temporarily stop using your information if you are questioning our right to use that data;
  • Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;
  • Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.
  • Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).

Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (Contact Us) and we will amend them.

You also have the right to make a complaint to the Information Commissioner’s Office if you’re not happy with how we’ve handled your personal information. You can contact the supervisory authority at:

  • Email: casework@ico.org.uk
  • Phone: 0303 123 1113 (local rate) or 01625 545 745
  • Post: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
  • Website: www.ico.org.uk

Protecting your personal information

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe.

Updates to this notice

We may update this notice from time to time. The latest version of this notice will be posted on our website.

 

 

 

Cookie Policy 

This page is designed to help you understand more about these technologies and our use of them on our website. Below is a summary of a few key things you should know about our use of such technologies.

Our cookies and similar technologies have different functions. They are either necessary for the functioning of our website, help us improve our performance and service provision, or help us to serve you relevant and targeted ads. We use cookies and similar technologies that only remain on your device for as long as you keep your browser active (session) and cookies and similar technologies that remain on your device for a longer period (persistent). You are free to block, delete, or disable these cookies if your device permits so. You can manage your cookies and your cookie preferences in your browser or device settings.

Where possible, security measures are set in place to prevent unauthorised access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorised service providers have access to cookie data.

Service providers are companies that help us with various aspects of our business, such as site operations, services, applications, advertisements and tools. We use some authorised service providers to help us to serve you relevant ads on our services and other places on the internet. These service providers may also place cookies on your device via our services (third party cookies). They may also collect information that helps them identify your device, such as IP-address or other unique or device identifiers.

What are cookies, web beacons, and similar technologies?

Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a ‘device’) that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools.

The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. To help you better understand this Cookie Policy and our use of such technologies we have provided the following limited terminology and definitions:

Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a device or browser. There are several types of cookies:

  • Session cookies expire at the end of your browser session and allow us to link your actions during that browser session.
  • Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
  • First-party cookies are set by the site you are visiting.
  • Third-party cookies are set by a third-party site separate from the site you are visiting.
  • Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

Web beacons – Small graphic images (also known as ‘pixel tags’ or ‘clear GIFs’) that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify our users and user behaviour.

Similar technologies – Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.We may use the terms ‘cookies’ or ‘similar technologies’ interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

Your choice and our use of cookies, web beacons, and similar technologies

We offer certain site features, services, applications, and tools that are available only using these technologies. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorised service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. We do not store any of your personal information on any of our cookies or other similar technologies.

Any personal information that we collect and store through use of these technologies is first obtained through notice and consent: We obtain your consent by providing you with transparent notice of use of the technologies and providing you with the opportunity to make a choice to disable these technologies as set forth in the ‘How to manage cookies’ section. Our uses of such technologies fall into the following general categories:

Operationally Necessary – We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools; that are required to identify irregular site behaviour, prevent fraudulent activity and improve security; or that allow you to make use of our functions.

Performance Related – We may use cookies, web beacons, or other similar technologies to assess the performance of our websites, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed a page or link, or to improve our website content, applications, services, or tools;

Functionality Related – We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past pages viewed so that we may enhance the presentation of content on our sites;

Advertising or Targeting Related – We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that have been delivered to you, such as whether you have clicked on an advertisement.To opt-out of the use of third-party advertising-related cookies and web beacons, see the section ‘How to manage cookies’ below. Opting out of third-party advertising-related cookies and web beacons as described below does not necessarily mean that you will not see our advertising on third party websites – only that this advertising will not be targeted to you using third-party cookies, web beacons or related technologies.If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.For further information on deleting, disabling or blocking cookies, please visit AboutCookies.org

How to manage cookies?

Your web browser may allow you to change your cookie preferences, including to delete and disable cookies. Please consult the help section of your browser or follow the links below to understand your options, but please note that if you choose to disable the cookies, some features of our website or services may not operate as intended.